Get Customer Feedback
Studies show that on average, you will receive feedback from less than 1% of your customers.
In this 1% is the “Vocal minority” consisting of users that have had an issue with your service and the evangelists that will advocate for it and engage with all of your content.
However, this 1% of customers isn’t representative of the vast majority of your customers.
51% of consumers say they assume companies will ask for their feedback and 98% say they will respond when asked.
It’s important to ask your customers for their feedback to get a better understanding of their needs and improve your offering.